Expert technical support services. Each package includes remote and limited on-site support. Pricing includes VAT. Custom pricing available for multi-location or enterprise-scale needs.
Reliable Support for Everyday Needs
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Starter Plan
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IT equipment recommendations
Basic email and device setup
Remote support (up to 4 tickets/month)
Monthly system health check
Basic antivirus monitoring
One cloud backup configuration
48-hour response SLA
NurR2,500.00/ Monat(e)
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IT equipment recommendations
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Essentials Plan
- Includes everything in Starter, plus
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Unlimited remote support tickets
User onboarding/offboarding (email, devices, permissions)
Patch and update management for Windows/macOS
Monthly data backup integrity review
POPIA-compliant security configuration (basic level)
24-hour guaranteed response time
NurR4,500.00/ Monat(e)
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Growth Plan
- Includes everything in Essentials, plus
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On-site support (up to 4 hours/month)
Cybersecurity training sessions (2 per year)
Hardware asset tracking and license management
Shared printer, Wi-Fi, and network setup assistance
Quarterly IT health report and strategy advisory
12-hour guaranteed response time
NurR8,000.00/ Monat(e)
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Premium Plan
- Includes everything in Growth, plus
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Unlimited remote support tickets
8 hours of on-site support/month
End-to-end data backup and disaster recovery planning
Support for network firewalls, routers, and access points
Microsoft 365 admin support and policy management
POPIA and security compliance consultation
4-hour guaranteed response time
NurR12,500.00/ Monat(e)
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